Jamaican internet users with long outages can seek OUR consumer help after reporting fault

The Office of Utilities Regulation has outlined steps for households stuck on a lengthy internet blackout with almost no word from their provider on cause, repair timing, or service credits, even as monthly invoices keep arriving.

On the regulator’s Ask Lorna programme, host Nicole Morgan McKay read a viewer letter that said the line had been down “for quite some time,” with “almost no communication, no updates, no timelines, and no explanation,” while the family was “still expected to pay” its regular bill and simply wanted to know “what’s happening and when service will return.”

McKay said the regulator recognises how disruptive loss of connectivity can be when people rely on it for jobs, schooling, and everyday tasks. Because the message did not spell out prior contacts with the internet company, she could not tell whether an outage had already been logged. Anyone who has not yet reported the fault should do so immediately, she said.

Where a complaint is already on file and the operator’s response remains slow, she directed subscribers to OUR’s Consumer Affairs Unit for advice on further action. The unit can be reached by telephone at 876-968-6053 or by email at [email protected].