Denise Daley urges stronger support for seniors as Jamaica moves services online

Opposition Spokesperson on Gender Affairs, Persons with Disabilities and the Elderly, Denise Daley, MP, is calling for added support to protect Jamaica’s senior citizens as banking and Government services shift further into digital spaces.

Speaking during her contribution to the 2026 Sectoral Debate in Parliament, Daley said technology may have made many systems more efficient, but it has also put fresh obstacles in the way of older Jamaicans trying to reach basic services. “Technology undoubtedly brings efficiency. However, efficiency should never come at the expense of accessibility.”

Daley said many elderly Jamaicans still do not have smartphones, dependable internet service or the digital know-how needed to use online banking platforms and Government portals. Because of that, she said, some seniors end up relying on relatives, neighbours or even strangers to collect pensions and handle other financial transactions, leaving them vulnerable when private banking details have to be shared.

“Some are forced to hand over their bank cards and reveal their PINs because they simply have no alternative. No Jamaican should have to compromise their financial security simply to access their own pension.”

To narrow that digital gap, Daley proposed that all cashless banking locations and every Government office offering digital services should have trained customer service representatives on hand throughout business hours to help elderly people. She added that these staff members should be easy to identify and backed by clear signage so seniors can find assistance without uncertainty.

“Support should never depend upon luck or the kindness of strangers. It should be part of the service itself.”

Daley also appealed to policymakers to make sure Jamaica’s digital transition is designed to include everyone. “Cashless banking must never become people-less banking. Nor should it become defenceless banking.” She argued that the drive to modernise public services must not sideline older citizens, who should be able to access essential services with dignity, independence and security after contributing to the country’s development over many years.