Heart College instructor links customer engagement training to BPO and frontline service careers

Lisia Nering teaches at the Heart College of Innovation and Technology and said in a short online message that she took up instruction to help people get ready for paid work.

She described the college as a body that changes individual circumstances and supports wider national progress, which she said matched her own aims.

According to Nering, studying customer engagement operations is framed as preparation for Jamaica’s business process outsourcing field. Learners are told they can aim for jobs such as call-centre agent, customer service representative, and email or chat support, alongside other related posts.

The same programme pathway is presented as groundwork for dealing with customers in person at the counter or on the shop floor, not only on the phone or online.

The clip ends by urging viewers to enrol with Heart as a deliberate skills choice.