NCB Falmouth Branch Moving to Champion Plaza on July 6

National Commercial Bank Jamaica Limited is preparing to move its Falmouth branch to Champion Plaza on July 6, as the bank looks to give customers easier access, better parking and quicker service in Trelawny.

The new branch will operate from Shop B2 at Champion Plaza, 63A Market Street. NCB said the location is about 10 minutes away from the existing branch.

According to the bank, the move is being made because Falmouth and NCB's local customer base have expanded beyond what the long-used present facility can properly accommodate.

“As our customers’ needs continue to evolve, so too must the spaces in which we serve them,” said Andrew Walters, service quality manager at NCB’s Falmouth branch. “The move to Champion Plaza allows us to provide a more accessible, comfortable and secure environment, with the amenities and layout needed to support faster, more efficient service.”

Walters also noted that the current branch sits on a protected heritage property, which restricts the scale of work that can be done there to update the building and improve how customers move through the space.

“Our current branch sits on a designated heritage site, which speaks to Falmouth’s status as one of the best-preserved Georgian towns in the Western Hemisphere,” he said. “While that is something we value, it limits the upgrades needed to modernise the space and improve customer flow, so relocating is the most practical way for us to deliver a better experience.”

NCB said the Champion Plaza site will offer stronger security arrangements, improved parking, more accessible facilities and upgraded infrastructure, helping to solve issues that have affected the existing branch for some time.

The bank said the relocation forms part of its wider push to respond to rising demand in Trelawny, a parish it described as an important hub for tourism, business and investment.

NCB currently has 27 branches and more than 300 automated banking machines islandwide. The bank said it is continuing to put resources into its branch network and digital services as customer needs change.